Aging Care Manager 2

County of York
Published
July 12, 2022
Location
York, Pennsylvania
Category
Job Type
Salary/Wage
$18.26/hr
How soon could job seekers start?
within 4 weeks
Contact Name
Amanda Turovich

Description

POSITION SUMMARY

This position is responsible for varied job duties; including direct provision of information and assistance, outreach, assessment, care planning, protective services, transition services, and individual advocacy to persons eligible for services provided by the agency. Assessment/care management is provided to persons over 18 years of age or over 60 years of age, dependent on the requirements of the particular program. Work is reviewed by a supervisor through conferences, evaluation, and review of case records. Work is performed in accordance with established regulations, policies, and procedures. This position is expected to exercise initiative and independent judgment in discharging their duties and seeking advice and help with the more unusual and difficult cases.

General Requirements & Skills

ESSENTIAL REQUIREMENTS

  • A Bachelor's Degree which includes or is supplemented by 12 semester hours credit in sociology, social welfare, psychology, gerontology, or other related social sciences; or a bachelor's degree with a social welfare major and six months of experience as an Aging Care Manager 1, County Caseworker 1, or County Social Casework Intern; or one year of experience in public or private social work; or any equivalent combination of experience and training including successful completion of 12 semester hours credit in sociology, social welfare, psychology, gerontology, or other related social sciences.
  • Knowledge of social casework principles and methods.
  • Knowledge of the availability of community support services for the benefit of older adults.
  • Knowledge of current social, economic and health problems and resources as they relate to older adults.
  • Knowledge of the basic principles and methods of program interpretation and community organization.
  • Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional or health problems.
  • Knowledge and understanding of the Department of Aging and relevant Department of Human Services programs, policies and procedures and interpret them to individuals, groups and agencies.
  • Knowledge of benefit programs, and assist in the completion of benefit applications, including, but not limited to Rent/Tax Rebates, LIHEAP, and PACE.
  • Knowledge of medical terminology, therapies and medications.
  • Knowledge of community resources to be able to include available resources as a factor in assessing the client’s ongoing circumstances.
  • Skill in the development of care plans for older adults.
  • Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions and the general public.
  • Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload of older clients in an effective manner.
  • Ability to clearly express ideas orally and in writing and to interpret laws and regulations.
  • Ability to maintain agency confidentiality standards.
  • Ability to understand and accept the needs and rights of others and to work with older adults who are physically or emotionally disabled or economically disadvantaged.
  • Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  •  Manage information and assistance contacts by interviewing contacts to gather information and identify unmet needs, make care managed determinations and discuss appropriate aging services, benefits and resources, and/or make referrals for identified services.
  • Conduct assessments to determine needs and services.
  • Complete complex screening using care management techniques for those individuals identified with potential risk factors and completion of reports of need for protective services; complete other required case record documentation as appropriate.
  • Gather pertinent medical, social, and financial information as part of the referral process.
  • Assure accurate client records and documentation in the agency’s electronic database.
  • Effectively communicate orally and in writing, always providing good customer service.
  • Document new referrals on electronic referral logs.
  • Conduct level of care assessments as needed.
  • Develop and implement the plan of care including authorization of service and final determination of consumer fee, and cost calculations.
  • Support transition of consumers related to focus of care.
  • Educate consumers, support systems and providers regarding available long term care services; encouraging consumer choice and utilization of least restrictive care options.
  • Provide after hours on-call support for consumers reported to be in need of protective services.
  • Arrange for assistance to consumers in complex financial forms and reports including completion of the PA600 form, registration as an employer, and accessing a payroll service if necessary.
  • Monitor consumers' situations and reassess the care plans on a regular basis, completing a standardized, comprehensive medical, functional, social and economic assessment for continued or revised services as required.
  • Ensure coordination of care and cooperation among multiple caregivers and support systems.
  • Work in close cooperation with other agency units and subcontractors, other social service agencies, hospitals, nursing homes, and other community resources.
  • Complete reports, forms, special studies and correspondence as necessary. Prepare and maintain case records accurately and in a timely manner.
  • Work closely with agency consultants – physician, nurse, psychologist and psychiatrist -interpreting information, obtaining expert consultations as appropriate.
  • Complete annual re-certification of individuals in domiciliary care or personal care homes.
  • Perform intake duties on a rotating basis.
  • Assist with the management of consumer invoices and bill paying for those consumers in programs where that is required.
  • Enter data as required into computer on a timely basis.
  • Maintain schedule of contact as appropriate for consumers who are NFCE, consulting with RN.
  • Obtain financial verifications, complete required forms and documents for Medicaid and state supplement applications and initiate application process.
  • Authorize emergency meals for consumers and provide follow up within 30 days, either terminating, or completing an assessment and developing a care plan.
  • Participate in appeals regarding Waiver decisions held by the DHS.
  • Manage various aspects of the adult foster care program, including recruiting, inspecting, certifying, and monitoring home providers; placing consumers in sheltered living arrangements; reassessing and care managing consumers in this program.
  • Attend relevant trainings and meetings.
  • Provide backup and on-call for protective services after hours on a rotating basis.
  • Provide primary backup for assessment responsibilities.
  • Perform other duties as assigned.

 

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