Responsible for the proper maintenance of all guest and public areas of the hotel in adherence to franchise and corporate standards. Responsible for maintaining the hotel’s appearance, equipment and systems. This position entails active management in the supervision of all work and repairs being performed. The Engineering Supervisor is expected to have direct involvement with guest and employees. This is a hands-on position that requires active, vigorous leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Including is the following, but may require other duties.
Report to work on time in appropriate attire. Uniform will be issued, must be cleaned and pressed. Ensure all staff follows appropriate uniform standards.
Maintain positive work environment by behaving and communicating in a cordial, courteous and professional manner with guests, co-workers and supervisors.
Read, understand and abide by the employee handbook, hotel policies and department procedures. Utilize Human Resources to counsel staff on any policy or performance related issue.
Must maintain clean and safe environment. Follow and conduct staff regarding all safety guidelines.
Answer guest service calls timely, efficiently and courteously within 15 minutes of the original call. Ensure staff follows up with task completion.
Responsible for properly functioning guest room locks and hardware; train and direct staff to make repairs on their own.
Perform minor painting, wallpaper hanging and furniture touch up. Work with staff to ensure tasks are accurate and meet standards.
Fully understand and complete all repairs from the Preventative Maintenance Program and keep up-to-date records as required. Manage staff designated to program; ultimate responsibility for certifying rooms are completed with all repairs made, accurately and up to standards.
Communicate any major repairs needed in all areas covered by the Preventative Maintenance Program to Facilities Director in a timely manor. Must have ability to identify and diagnose problems. Make cost evaluations on in-house repairs versus subcontractors.
Fully understand the building plumbing system and make minor repairs, i.e. unplug drains. Teach staff to unplug drains properly and in a timely manor.
Fully understand and perform general maintenance of the hotel telephone system. Instruct staff on procedures and ensure they are capable of handling emergency situations in a timely manor.
Perform and be able to train staff on minor repair work such as rewiring, re-lamping changing ballasts, install switches and outlets using testing equipment.
Performs repairs on televisions, and repairs on the hotel’s on-command television system. Changes and replaces televisions as needed. Direct staff as needed.
Fully understand the hotel’s heating and cooling system, in order to locate problems, make repairs and regulate temperatures, especially the guest rooms. Be able to diagnose guest room HVAC system and replace guest room’s thermostats as needed.
Must have a working knowledge of basic hand tools and other equipment including: brushes, rollers, scrapers, sandpaper, spray guns, lift, etc.
Ensure assets are maintained to achieve maximum useful life in terms of serviceability and appearance.
To provide effective cost controls within the department by maintaining proper inventory levels.
Ensure aggressive guest first approach among team members and provide a friendly guest contact experience.
Work closely with all other department heads to achieve common goals and support a teamwork culture.
Achieve the human resource goals for the Engineering Department. a. Proper hiring and orientation of new team members.
b. The continued training and development of team members.
c. Provide a professional and caring work environment.
d. Maintain a professional and ethical image for the Maintenance Department.
Directly supervises 8 to 10 employees in the Engineering Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
General Requirements & Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made o enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
• Three-Five years in related experience and / or training; or equivalent combination of education and experience. Class 1 Stationary Engineer within one year of employment. A minimum of two years of supervisory experience.
• R4 Refrigeration License.
• Vocational Education and Boiler License
• Experience at a property of similar size and quality preferred.
• Familiar with chillers, cooling towers, chemical treatments, pneumatics, control systems, water systems, boilers, refrigeration, compressors, etc. is a plus.
• Strong technical skills in HVAC, electrical, mechanical, plumbing, carpentry, etc. HVAC certification required.
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. Ability to write routine reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of the public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Training in Preventative Maintenance, Advanced HVAC Training, Management Skills Training, Training in providing quality guest service.
The physical demands described here are to representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand;walk;sit; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to extreme heat.