Job Title: Assistant Operations Manager

Department: Operations

Reports To: Operations Manager

Classification: Full-Time, FLSA Exempt

Direct Reports: None

Summary Description

The Assistant Operations Manager plays a critical role in ensuring our guests a memorable and positive Appell Center experience.  This position is responsible for building, training, scheduling, supervising and recognizing a vibrant corps of volunteers. In addition, this position will support the success of the concessions business, including supply buying and inventory, sales analysis, and making recommendations.  This individual will work closely with the Operations Manager, serving as the Operations Lead as required. To that end, frequent evening and weekend work is required.

The Appell Center for the Performing Arts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race or national origin, color, religion, sexual orientation, gender or gender identity, disability, age, or veteran status. Bilingual candidates are strongly encouraged.

Essential Duties and Responsibilities

• Volunteer Program:
  • Recruits new volunteers; maintains volunteer records including matching skills to needs
  • Trains volunteers including scheduling of specialized classes such as RAMP or CPR training; maintains records of training.
  • Communicates event needs to volunteers and maintains volunteer schedules; logs volunteer hours
  • Plans and implements volunteer appreciation and retention efforts

• Concessions Business:
  • Weekly, Monthly and Quarterly inventory and supply buying
  • Works with the Operations Manager on product selections
  • Analyzes sales and manages point of sale system and concession inventory for profitability
  • Trains House Managers in Basic Equipment Operation – Point of Sale and Projection
  • Balances/Reconciles deposits and FOH safe on a weekly basis

• Working with the Operations Manager, assists with show operations as needed

• Other duties as assigned

Critical Success Factors

The critical success factors listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• Skills:
• Coordination
• Problem Solving
• Conflict Resolution
• Time Management
• Communication
• Technical Knowledge – Skills
  • Office software – word processing, spreadsheets, web
  • Basic media – projection and sound
• Public Speaking
• Record Keeping

• Behaviors
  • Customer Care
  • Enthusiasm
  • Trustworthiness
  • Accountability
  • Attention to Detail
  • Works Well Under Pressure
  • Ability to Remain Calm in Emergency Situation
  • Proactive

Education and Experience

A bachelor’s degree (or equivalent combination of education and experience) and three or more years of experience in customer service, hospitality, supervision/management and process management. Experience in similar environments such as concert halls, theatres, sporting venues is preferred.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, climb or balance. The employee is often required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and will occasionally lift and/or move up to 50 pounds.  Use of personal vehicle will be required for occasional supply purchases.  A valid driver’s license and insurance are required.

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Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. Excellent hearing is essential.

Additional requirements:

• Able to work a flexible schedule that will frequently include weekend and evening or late night hours.
• Able to report to work in inclement weather.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

The activity level varies daily depending on a wide variety of circumstance many of which are out of the control of the employer or employee.

The noise level in the work environment is usually moderate but may be quite noisy.

Work Schedule

Typical work hours will be Monday through Friday, with the ability to work weekends and evenings as needed.