The Community Liaison/Intake Specialist is the central point of entry for clients requesting CASA’s services. The Community Liaison/Intake Specialist will provide quality referrals for clients during walk-in hours and through phone consultations, in addition to providing general administrative support for the CASA employees.

The primary functions of the Community Liaison/Intake Specialist are to continually interact with the clients by directing the clients' concerns and needs with the appropriate resource for feedback or resolution. 

ESSENTIAL RESPONSIBILITIES:

• Be the first point of contact at CASA York Welcome Center. Receive community members at the front desk or over the phone by greeting, welcoming, directing them appropriately.
• Complete intakes in accordance with CASA policies and procedures to identify community member’s issues to subsequently process enrollment in CASA programming or provide service referral to partner organizations in the county.
• Assist community members with services such as filling out applications, interpreting documents, etc.
• Coordinate resource information being offered to the public in our center as well as service outreach strategy.
• Schedule appointments and conduct follow up to ensure issues were addressed.
• Maintain an online database with demographic data and create monthly, quarterly and annual reports.
• Assist the Services Manager in administrative work.
• Other duties assigned by the supervisor related to position.

EDUCATION/CERTIFICATIONS:

• Fully bilingual Spanish-English. French is a plus.
• High School diploma or GED required, some college a plus.
• Receptionist, hotel concierge, experience are a plus.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Ability to perform all of the duties outlined above.
• Deep commitment to social change and to growing CASA as a membership organization in which members have decision-making authority.
• Ability to maintain a database and high comfort level with basic computer programs, including Microsoft Word and Excel, ability to train others in basic use of computer programs, and a willingness to learn other needed computer programs.
• Strong interpersonal, communication, planning and organizational skills and problem resolving ability.
• Ability to work independently and as part of a team.
• Passion in working with low-income children, and immigrant communities

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit, stand and walk.