County of York
Published
July 11, 2022
Location
York, Pennsylvania
Category
Job Type
Salary/Wage
$13.02/hr
How soon could job seekers start?
within 4 weeks
Contact Name
Amanda Turovich

Description

POSITION SUMMARY

Responsible for greeting clients and directing incoming telephone calls in a professional, efficient, and courteous manner, whether in person or by telephone. Also responsible for providing exceptional customer service to the public, other County/Court departments, attorney, employers, and co-workers. All duties must comply with State laws and rules and meets the requirements at PACSES (Pennsylvania Child Support Enforcement System) and York Domestic Relations Section procedure.

General Requirements & Skills

ESSENTIAL REQUIREMENTS, DUTIES, AND RESPONSIBILITIES

  • Must posses a High School Diploma or equivalent
  • Familiarity with operation, daily maintenance and troubleshooting of office equipment, including one’s personal computer and its programs/interfaces, typewriter, laser printer, copy and fax machines, telephone and voice mail systems
  • Must possess strong organizational and time management skills
  • Excellent verbal communications skills
  • Ability to maintain a professional demeanor at all times, and deal constructively wit clients in an emotionally charged setting
  • Excellent customer service skills
  • Ability to monitor a multi-line phone system
  • Must possess strong analytic abilities
  • Ability to readily adapt to change
  • Must posses excellent interpersonal skills
  • Answer and direct call to the proper staff within the Domestic Relations Section (DRS)
  • Check-in clients for appointments, and notify the appropriate worker
  • Monitor for timely customer service
  • Familiarize themselves with daily schedules to properly direct/answer client/interested party inquiries
  • Record phone messages for staff, as appropriate
  • Receive and clock-in documents submitted to the DRS
  • Provide basic payment/case information to clients upon request, as time permits
  • Copy and forward payment records to clients
  • Provide clients with appropriate forms for changing their address, enforcement updates, new employment information, complaints, and forwarding the forms to the appropriate department
  • Effectively question clients to determine appropriate referrals
  • Must provide excellent customer service to the public, other County/Court departments, attorneys, employers and co-workers
  • Maintain daily listing of employees out of the office for the day
  • Schedule clients appointments with their Enforcement Officer
  • Assist with special projects
  • Demonstrate proficiency with general, duty-specific and duty-related portions of the PACSES system
  • Complete monthly file management assignments
  • Maintain and submit required monthly statistical reports on work activity
  • Carry out required Case File Maintenance System tasks to ensure ease of file location for all office workers
  • Respond promptly and appropriately to all telephone inquiries
  • Comply with all computer and office security, safety procedures, and confidentiality requirements
  • Attend periodic training about PACSES, the support system or other relevant topics to enhance work performance

Other reasonable duties as assigned by Supervisor.

Requirements are representative of minimum knowledge, skills, and abilities.  To perform this job successfully, the incumbent will possess the ability or aptitude to perform each duty proficiently, and comply with County policies and procedures, as outlined in the County Employee Handbook.