This position is responsible for providing clerical support to the assigned Conference Officer caseload, reviewing case information in preparation for upcoming scheduled events and determining if sufficient information is available for the case to proceed, initiating and responding to inquiries from clients, attorneys, employers and outside agencies to ensure the support process can move forward. Responsible for providing exceptional customer service to both internal and external clientele.
All duties are done in compliance with State law and rule and meet the requirements of PACSES (Pennsylvania Child Support Enforcement System) and Domestic Relations procedures as well as local Court policies and procedures. This is a bargaining unit position.
General Requirements & Skills
Providing clerical support to assigned caseload, review/prep cases prior to scheduled events, provide excellent customer service to clients/outside agencies.
- Responsible for the location and distribution of cases for upcoming conferences.
- Review and assess all information received in advance of the conference to determine if proper service has been accomplished and if sufficient information has been received to proceed with the conference, including but not limited to wage and earnings summary, expense information, tax returns, etc. for assigned Conference Officer.
- Complete locate work as needed to find parties or income for establishment of an order per established procedures.
- Utilize all appropriate resources with the goal of successful location of an individual or their assets, including contact with clients, attorneys, outside authorities and agencies as necessary.
- File all paperwork appropriately in the case record.
- Meet with assigned Conference Officer on a regular basis to discuss progress or to determine the next appropriate step on a case or individual.
- Review and determine what agencies to enlist to assist in securing service of notice.
- Process voluntary acknowledgements of paternity with a putative father including advising the party of their rights regarding paternity proceedings.
- Process order of income attachment that are generated from conference per established procedures.
- Copy and deliver cases scheduled for de novo court to Judicial chambers and mail subsequent orders to parties as per established procedure.
- Receive and distribute court orders, pleadings and motions received from outside interests timely and to the correct individual for processing.
- Process and monitor cases for which an appeal has been filed to the Superior Court per established procedure.
- Use required case file management system to ensure accuracy and ease of case location.
- Have a general knowledge of applicable Statute, Rules and Regulations that govern the operation of the office.
- Demonstrate proficiency with general and duty-specific portions of the PACSES system.
- Comply with all system and office security and safety procedures and confidentiality requirements.
- Attend overview and topic specific training through PACSETI (PA Child Support Training Institute) or other relevant trainings as required to enhance work performance.
- Other reasonable duties as assigned by supervisor.
- Must possess a high school diploma or equivalent.
- Must possess excellent organizational and time management skills.
- Must possess effective communication skills in both verbal and written form, which includes the ability to interact in a congenial and responsible manner and type, spell and punctuate accurately.
- Ability to file paperwork and/or locate a case within the office through various methods.
- Must be able to perform elementary mathematical calculations such as addition, subtraction, multiplication and division etc., either manually or using a calculator.
- Familiarity with operation, daily maintenance of office equipment (personal computer, printers, copy and fax machines, etc.).
- Ability to learn general principles and procedures of duties then extend those guidelines to cover a variety of situations.
- Must adhere to the policies and procedures of the Court and County.
- Must pass a Criminal Background Investigation.
- Must pass a Drug Test