Accommodates guests of hotel while displaying the highest standards of quality guest service. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.
Daily checks the front desk log for problems, special requests, etc.
Greets, registers, and assigns rooms to guests.
Issues room keys and escort instructions to the Bellhop.
Transmits and receives telephone messages when necessary.
Works closely with the reservations department to ensure arrival dates on reservations are correct.
Communicates all information to the following shift to ensure a smooth transition.
Works closely with all hotel departments to ensure the highest quality of customer service.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
Responsible for completing all required shift paperwork and reports as assigned by management.
Responsible for completing all end of shift cash closing procedures. Keeps records of room availability and guests’ accounts.
Computes bill, collects payment, and makes changes for guests. Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone to ledger.
Completes daily-required shift checklists.
Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.
Performs other duties as assigned by management.
This job has no supervisory responsibilities.
General Requirements & Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made o enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or one to three months related experience. Must possess strong organizational skills and be detail oriented.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Training in providing quality guest service, telephone etiquette skills.
The physical demands described here are to representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift an/or move up to 10 pounds and occasionally lift and/of move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.