Incident Management Coordinator

The Shadowfax Corporation
July 25, 2022
149 S. Tremont St., Pennsylvania
Job Type
How soon could job seekers start?
Contact Name
Ali Falcon
Contact Phone


  • $1,000 Sign-on Bonus; paid upon successful completion of the 90-day introductory period; must have been hired after 5/19/22, and before 10/31/22.
  • Full-time, salaried, exempt position in the Quality & Compliance Dept.
  • 40 hours/week; $892/week to start; an additional $0.75/hour increase upon successful completion of a 90-day introductory period
  • Primary responsibilities include
    • Serving as a Point Person for Incident Management
    • Shared responsibility to be on-call for reportable incidents
    • Fulfill role of Certified Investigator
    • Close monitoring of medication errors and medical related reportable incidents to ensure the health, safety and welfare of individuals in the day and residential programs

General Requirements & Skills

  • Must meet the following criteria, necessary to become a certified investigator:
    • High School diploma or G.E.D.
    • 21 years of age or older
    • Meet the criminal background requirement of the Older Adults Protective Services Act and, if applicable, the Child Protective Services Law
    • ODP Certified Investigator Certificate to be completed within Introductory period
    • ODP Quality Management Certificate to be completed within Introductory period
    • Successfully complete the entire four days of certification training and pass the exam
  • Minimum of three years of experience working with MH/IDD population
  • Must possess a valid driver’s license and at least 3 years of good driving experience with your license, and must meet our driver eligibility criteria
  • Basic computer skills required

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