The Manager of Public Programs provide invaluable service to guests by creating a welcoming, rewarding learning experiences through high quality programs and, special events focused upon attracting and serving priority audiences both on and off site. As a key contributor to fulfilling the institutional mission and values, the manager will create a robust calendar of events utilizing volunteers, community partnerships, and team member Associates. The Manager will work closely with cross functional team members from all departments in leading program planning that is relevant, responsive to feedback (evaluation), and audience focused. Individuals serving in this capacity will understand visitor motivations through a continuous evaluation system to inform ongoing planning and programming.

Expectations:

• Establish a year-long strategic calendar of programs for publication
• Create a plan to recruit and retain volunteers
• Develop new partnerships in alignment with organizational

Essential Functions (includes but is not limited to):

• Develop and implement strong programs, including family activities, workshops, lectures, holiday and community programming that attracts community members and visitors
• Established a calendar of programs/events that is balanced and offers opportunities for all priority audiences to participate
• Ability to work collaboratively in a team environment utilizing solid communication skills to ensure the History Center is maximizing audience participation and
• Suggest sponsorship or funding opportunities in order to expand or enhance program
• Ability to fulfill grant requirements including financial and close out reporting.
• Understand and utilize best practices regarding DEAI (Diversity, Equity, Accessibility and Inclusion).
• Develop partnerships with community organizations to expand program offerings
• Hire, train and supervise Visitor Experience Associates
• Assist or train volunteers as needed
• Be able to conduct tours at all sites
• Accurately operate the Point of Sale System to sell admissions, memberships and retail material

Skills:

• Creativity in programming to attract new audiences
• Willingness and ability to engage a variety of audiences including diverse populations, all age ranges and learning
• Enthusiasm to comfortably speak with small and large groups of people
• Desire to provide high quality programs and services
• Flexibility in dealing with a variety of situations
• Solid interpersonal and communications skills
• An affinity for and commitment to working in a team environment
• Affinity for continuous learning

Qualifications:

• A Bachelor’s degree in museum studies, history, social science, education, or other related field is desirable. Relevant experience in customer service, guest relations or training with a passion for and understanding of history is also welcome
• Demonstrated ability to use various software programs and content management systems
• Ability to stand for long periods of time during tours and programs
• Willingness to occasionally dress in period attire
• Ability to lift 40 lbs
• A valid driver’s license
• Background checks required