Overview: You are a key person in providing front line customer service to our members and potential members, upholding the York JCC Mission and Core Values, and generating membership sales.

General Responsibilities:

• Direct sales, processing member applications, upgrades, downgrades and cancelations
• Serve as key staff person to conduct tours with prospective members, which includes a sales component to convert visitors into members
• Assist with daily retention calls, renewals, and documentation of member requests
• Providing front line security by greeting members, ensuring all scans are valid, guests are checked in properly and all entering members are directed to the correct areas
• Answering phones, transferring calls, and taking and disseminating messages
• Quick and accurate data entry of all program registrations and receipts
• Accurately maintaining records and balancing of all monies received and disbursed
• Supporting staff by cross selling programs, answering questions, and running rosters
• Being a liaison between membership and staff
• Assisting with training and coverage of fellow CET members
• Attending monthly departmental meetings

Minimum Education/Experience:

• Customer Service/Sales Experience
• High School Diploma
• Basic Math Skills
• Computer Experience

Minimum Physical Requirements:

• Hearing
• Vision

Who We Are

The JCC is a non-profit community center that welcomes the diverse population of York County, regardless of religion, financial or ethnic background. Since 1910 the JCC's role has changed and expanded to reflect the current times. Our staff is committed to providing members and guests with high quality programs and customer service. Included in a membership is the use of the fitness center, over 100 group and water fitness classes each week, lap and family swims, open gym use, family art and gym activities, a relaxation center complete with whirlpool, sauna and steam room, and discounts on fitness, social, and enrichment classes and programs.

The JCC provides programming for:

• • Wellness & Fitness for all ages
  • Youth Fitness, Dance & Sports
  • Children's Education and Child Care
  • Holocaust Education
  • Diversity Education
  • Jewish Cultural Programs
  • Contemporary Adult Programming