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Community Progress Council
Published
May 21, 2021
Location
York, Pennsylvania
Category
Job Type
Contact Name
CPC

Description

ABOUT COMMUNITY PROGRESS COUNCIL:

Community Progress Council invites you to be part of its team of dedicated professionals who work to help low income individuals and families reach self-sufficiency. Our workforce of 240 employees is mission-driven to provide client-centered, coordinated services by building trusting relationships with those in need.

 

Community Progress Council is committed to creating a diverse, inclusive, and equitable organization to serve our community. CPC works to ensure all staff have the knowledge, values, and skills to empower clients and one another - respecting and welcoming each person's unique experiences and cultural differences.

 

As the community action agency of York County, CPC offers services in more than 20 locations throughout the county. We provide our neighbors with opportunities in early childhood education, nutrition counseling, workforce development, housing and financial education and our Self-Sufficiency Program, all which support low-income individuals toward their goal of achieving financial stability.

SUMMARY: Serves as the first point of contact for individuals seeking services from Community Progress Council. Has a full understanding of CPC programming, and develops and maintains strong working relationships with community partners. Plays an essential role in integrating and coordinating services to clients that support them in reaching self-sufficiency. Provides individualized, culturally sensitive support to the whole family using a relationship-based and client-centered approach to coordinate services internally and externally. Problem solves with families to address crisis, then provides efficient transition to assigned program coach.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Demonstrate commitment to the Vision, Mission, and Values of Community Progress Council;
  • Maintain a full understanding of CPC program requirements;
  • Manage walk-in clients, phone calls, and scheduled appointments efficiently and in conjunction with team members;
  • Develop and maintain relationships with community agencies and groups to coordinate referrals and services to clients; help to identify gaps in services;
  • Interview and assess client needs to determine program placement and potential referrals;
  • Partner with clients to problem solve;
  • Follow-up on referrals to ensure client needs are met;
  • Complete timely and accurate data entry, maintain accurate records, and adhere to confidentiality standards;
  • Advocate on behalf of the client to ensure timely, effective, and appropriate delivery of services;
  • Provide timely and accurate reports to meet internal and external requirements;
  • Represent Community Progress Council in the community, by serving on internal and external committees;
  • Participate in professional development;
  • All other duties as assigned.

General Requirements & Skills

EDUCATION and EXPERIENCE: Associates degree in Social Services or a related field, plus at least two years of related experience is preferred.

 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as be committed to the mission and goals of the agency. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.