County of York
November 18, 2021
York, Pennsylvania
Contact Name
Luana Taylor


Position Summary

The 911 Administrative Services/Human Resources Manager is responsible for the general and essential Human Resources (HR) and select administrative functions within the Public Safety Answering Point (PSAP), 911 Center.

Primary responsibilities include, but are not limited to: Labor Relations, Contract Negotiations, Policy Development & Implementation, Recruitment/Retention, Internal Investigations, Incident Reporting, Family Medical Leave Act (FMLA), Leave of Absence and Short-Term Disability Programs.

Essential Duties and Responsibilities

  • Assists management in assigned areas with oversight of those performing Human Resources functions.
  • Supervises the work of the .Organizational Development Administrator.
  • Assists in coordination of training efforts within the 911 Center.
  • Manages the recruitment process at the 911 Center as required, which may include the following functions: Managing workforce compliment, determining open positions, posting and advertising for open positions, screening and interviewing applicants.
  • Conducts reviews of departmental policies and makes pertinent recommendations.
  • Implements applicable policies and procedures.
  • Guides applicants through pre-employment benchmarks including information sessions, pre-employment testing, interviews, background investigations, and drug and audio screenings.
  • Develops and maintains accurate job descriptions for the 911 Center.
  • Administers and analyzes pre-employment screening tools for effectiveness.
  • Arranges all contracted services as it relates to 911 recruitment.
  • Oversees the union bid system.
  • Participates in contract negotiations for the 911 Center.
  • Participates in Labor Management meetings.
  • Investigates matters that may result in discipline and make recommendations to 911 Director..
  • Assists with issuance of discipline.
  • Meets with the Union Business Agents to discuss grievances, provides written response as necessary to settle grievances.   Communicates with applicable parties regarding outcome of grievance settlements.
  • Ensures compliance with County of York FMLA, Leave of Absence and Short-Term Disability policies..
  • Submits personal injury and property damage incident reports to County Human Resources.
  • Consults and maintains regular contact with the 911 Director, Deputy Directors, Operations Managers, Supervisors, and members of 911 Administration and County Human Resources, with regards to issues pertaining to the HR operations of the facility.
  • Prepares unemployment compensation paperwork, gathers pertinent information and represents the 911 Center at unemployment compensation hearings as necessary.
  • Must be familiar with time and attendance procedures.
  • Acts as Liaison between the 911 department and other county departments.
  • Responsible for holding self accountable for exceptional customer service through strict adherence to York County Policies and Procedures.
  • Responsible for holding self accountable for EEO policies, ADA policies and sexual harassment policies.
  • Other reasonable duties as assigned by Director.

Essential Requirements

  • Requires complete knowledge of Human Resource administration as gained through a related bachelor’s degree program with a minimum of three years related experience, or the equivalent.
  • Experience gained in a 911 Center or a public safety environment that operates 24/7/365, preferred.
  • Advanced inter-personal, organizational and problem-solving skills are required for this high contact serving position.
  • Must keep sensitive information confidential; demonstrate fair and ethical treatment of others and a sense of county responsibility, and evidence tact and diplomacy.
  • Must have the ability to perform work and be on-call outside traditional work hours, for issues that may arise during “off hours.”
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