Client Care Specialist (Teller)

Traditions Bank
January 31, 2023
235 St. Charles Way, York, Pennsylvania
Job Type
How soon could job seekers start?
2-3 weeks
Contact Name
Jenni Wenhold
Contact Phone


Responsible for processing customer transactions in an accurate, efficient, and customer-focused manner.


  • Following bank policies and procedures, processes customer transactions, such as deposits and withdrawals.
  • Builds brand awareness of Traditions Bank and its value proposition by providing exquisite and responsive customer service.
  • Performs back counter duties as assigned, such as proving the ATM and scanning documents.
  • Answers and screens phone calls, taking ownership of providing basic information and resolving customer problems.
  • Resolves customer complaints in a professional and courteous manner and uses these opportunities to identify additional needs.
  • Handles routine maintenance and other servicing issues. Answers general questions and routine research requests.
  • Remains current on Traditions Bank products and services and their features and benefits.
  • Listens carefully to customers to understand their financial needs and refers to team sales members as appropriate.
  • Continually strives to meet organization goals: transaction quality, transaction efficiency, superior customer relations, customer education, teamwork, and creating positive memorable experiences for our customers.
  • Builds brand awareness of Traditions Bank and its Value Proposition by providing exquisite and responsive customer service.
  • Contributes to the team effort by performing other assigned duties as needed.

General Requirements & Skills

EDUCATION - High school diploma or equivalent is required.


  • Able to work a flexible schedule, 24 hours per week, Monday - Saturday.
  • Effective communication and outstanding customer relationship skills are required.
  • Ability and desire to interact in a team environment and willingness to contribute to team efforts is essential.
  • Strong attention to detail a must.
  • Requires a high level of tact and integrity due to the regular exposure to confidential data.
  • Willingness to suggest new services to customers is expected. Some retail experience preferred.
  • Must have strong interpersonal skills.
  • Ability to travel in designated geographic regions needed.
  • Working knowledge of Microsoft Office (Outlook, Word, and Excel) as well as core operating systems.
  • Must be able to lift bags of coins up to 20 lbs.

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