Directs housekeeping program to ensure clean, orderly, and attractive conditions of the establishment in accordance to corporate and franchise standards. Responsible for all aspects of the housekeeping function including but not limited to supplies, linen, equipment, work orders and others duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Hires, trains, schedules and reviews all departmental staff. Checks quality of work, monitors
improvement and performance. Sets goals and monitors achievements. Prepares and authorizes daily payroll.
Establishes and delegates standards and procedures for work within established corporate and franchise guidelines of housekeeping staff.
Develops work schedules to ensure adequate service and productivity.
Inspects and evaluates physical condition of establishment and reports necessary work orders to the Engineering Department.
Submits to management recommendations for painting, repairs, furnishing, relocation of equipment, and reallocation of space.
Manages departmental budget and monitors guest and housekeeping inventories supplies and equipment to provide quality guest service.
Investigates new and improves cleaning instruments and methods as designated contractually.
Daily inspects public areas and guest rooms for preventative maintenance as well as to ensure cleaning standards.
Maintains contact with the Front Desk and Sales Departments for any discrepancies or special requests.
Ensures that personnel is properly trained and in compliance with OSHA and HAZCOM. Controls all Housekeeping keys.
Controls lost and found for the hotel.
Ensures that the laundry department is producing clean established par levels for the hotel.
Participates in weekly staff meetings
Ensures that staff is in adherence to hotel uniform/grooming standards at all times. Performs other duties as assigned by management.
Manages subordinate supervisors who supervise a total of 35 to 40 employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning; assigning, and directing work; appraising performance; rewarding and discipline employees; addressing complaints and resolving problems.
General Requirements & Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Extensive knowledge of hotel housekeeping techniques is a must.
EDUCATION AND/OR EXPERIENCE:
Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Management training skills, training in providing quality guest service, OSHA training.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is required to reach with hands and arms; climb or balance; and stoop, kneel or crouch. The employee must frequently lift and/or move up to 10 pounds and regularly lift and/or move up to 50 pounds, frequently lift and/or move 100pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and extreme heat.