March 22 to September 18

Technical support specialists are at the forefront of computer and technology
operations. They troubleshoot software, fix operating system issues, rebuild
computers, and perform general maintenance on computer devices. Technical
support specialists work in corporate offices, or as independent consultants and
business owners, or in big electronics stores (think Best Buy’s Geek Squad).
With the field of computers and technology constantly changing and growing there will always be a need for technical support specialists.

5 Courses

Foundations in Information Technology
The Fundamentals of Communication
Software
Business Skills Workshops
The Fundamentals of Productivity
Software
Technical Support for the Modern
Enterprise

6 Certifications

CompTIA IT Fundamentals
CompTIA A+
Microsoft Office Specialist – Microsoft Word
Microsoft Office Specialist – Microsoft PowerPoint
Microsoft Office Specialist – Microsoft Excel
Microsoft Office Specialist – Microsoft Outlook

1 Project

Students work to resolve a series of lab-based technical issues with varying degrees of difficulty within an allotted time frame. On completion of lab activities, the student will document the various technical issue encountered, methodology followed and resolution steps taken to fix the problems.

Technology Experience Gained
Operating systems, Anti-malware software, Productivity software, Browser software, Backup software, Workstations, Wireless router/switch, Laptop, Printer, External storage, Mobile devices, Operating systems, Antivirus software, Virtualization software, Driver software, Windows laptop/Mac laptop/Linux
laptop, Windows desktop/Mac desktop/Linux desktop, Monitors, Projectors, Access point, VoIP phone, Surge suppressor, UPS, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook