Responsible for processing customer transactions in an accurate, efficient, and customer-focused manner.

DUTIES

• Following bank policies and procedures, processes customer transactions, such as deposits and withdrawals.
• Builds brand awareness of Traditions Bank and its value proposition by providing exquisite and responsive customer service.
• Performs back counter duties as assigned, such as proving the ATM and scanning documents.
• Answers and screens phone calls, taking ownership of providing basic information and resolving customer problems.
• Resolves customer complaints in a professional and courteous manner and uses these opportunities to identify additional needs.
• Handles routine maintenance and other servicing issues. Answers general questions and routine research requests.
• Remains current on Traditions Bank products and services and their features and benefits.
• Listens carefully to customers to understand their financial needs and refers to team sales members as appropriate.
• Continually strives to meet organization goals: transaction quality, transaction efficiency, superior customer relations, customer education, teamwork, and creating positive memorable experiences for our customers.
• Builds brand awareness of Traditions Bank and its Value Proposition by providing exquisite and responsive customer service.
• Contributes to the team effort by performing other assigned duties as needed.

EDUCATION - High school diploma or equivalent is required.

QUALIFICATIONS

• 6 months of previous cash handling skills preferred.
• Effective communication and outstanding customer relationship skills are required.
• Ability and desire to interact in a team environment and willingness to contribute to team efforts is essential.
• Strong attention to detail a must.
• Requires a high level of tact and integrity due to the regular exposure to confidential data.
• Willingness to suggest new services to customers is expected. Some retail experience preferred.
• Must have strong interpersonal skills.
• Ability to travel in designated geographic regions needed.
• Working knowledge of Microsoft Office (Outlook, Word, and Excel) as well as core operating systems.
• Must be able to lift bags of coins up to 20 lbs.